Turistička agencija Fetiva, Ante Radića 36, HR-21420 Bol, ID: Hr – AB – 21 – 060277905
Sjedište/Head office: Fetiva d.o.o, Ante Radića 36, HR-21420 Bol, OIB: 32068960041 Voditelj poslova/Head manager: Miroslav Ivelić, Registarski sud/Registered court: Trgovački sud u Splitu, e-mail: privatesplittours@gmail.com; tel.: +385981806617
Radno vrijeme/Working hours: 01.04 – 31.10 : 08.00 – 21.00 (Svaki dan/Every day),
01.11. – 31.03: 09.00 – 16.00 (Radnim danom/Weekdays)
OBAVIJEST O NAČINU PODNOŠENJA PISANOGA PRIGOVORA POTROŠAČA
Sukladno čl.6, točka 3. Zakona o pružanju usluga u turizmu (NN 130/17) omogućuje se korisniku turističkih usluga podnošenje pisanog prigovora u poslovnim prostorijama (Adresa: Dioklecijanova 3, 21 000 Split), putem pošte ili elektronske pošte:
NOTICE ON FILING WRITTEN CONSUMER COMPLAINTS
In accordance with Article 6 paragraph 3 of the Act on the Provision of Tourism Services (NN 130/17) we would like to inform our customers that a complaint on the quality of our services may be submitted in writing to the company office (Address: Ante Radića 36, 21 420, Bol), via postal address, fax or by e-mail:
Adresa/Address:
Fetiva d.o.o.
Ante Radića 36, 21 420 Bol
Hrvatska;
ili/or e-mail: privatesplittours@gmail.com;
ili/or phone: +385 98 180 6617
Odgovor na Vaš prigovor dati ćemo u pisanom obliku najkasnije 15 dana od dana primitka Vašeg prigovora. Molimo Vas da u Vašem prigovoru obavezno navedete Vaše ime i prezime te adresu ili e-mail za dostavu odgovora.
The response to your written complaint will be provided in writing within 15 days as of the receipt of the complaint. When filing a complaint, please provide the following information about the consumer: name, surname, and address or e-mail for response delivery.